Agreement to Terms of Use
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All prices quoted are in Malaysia Ringgit (MYR) and inclusive 6% of government tax.
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Kindly inform us of any allergies or special dietary requirements when placing your order.
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Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
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To order online, registered customers must first log in by keying in their email address and password.
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Mode of payment is strictly by credit or debit cards only.
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Not valid with membership, credit card and promotional programs, benefits and discounts.
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Shangri-La Circle point accrual is valid. Please provide membership number.
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Product images shown are for illustration purposes only. Actual product may vary.
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For more information, Please WhatsApp STAR F&B Hotline at (+60)16 832 2972 or (088) 327 872 or email [email protected] from 8:00a.m to 10:00p.m, daily.
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Privacy Policy
Takeaway & Delivery
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The 60-minute orders on self-pick-up and delivery commitment starts from the time our STAR F&B Hotline contacts you (via phone or email) to verify your order.
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Pick-up and delivery time: 11:00a.m. to 10:00p.m.
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Last order of the day: 9:00p.m.
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Pick-up location: Kinabalu Wing Lobby Driveway, Shangri-La Tanjung Aru.
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Free delivery is available within 10KM radius from the resort for total order of RM50 and above.
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Location that exceeds 10KM radius from the resort will be charged RM10 per 5KM distance.
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For orders and enquiries, please call or WhatsApp (+60) 16-832 2972 from 8:00a.m to 10:00p.m
Refund/Cancellation Policy
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Any amendment or cancellation of order must be notified at least one (3) hour prior to the scheduled delivery time at your discretion. Please call or WhatsApp STAR F&B Hotline (+60) 16-832 2972 to amend or cancellation. Any amendment or cancellation less than 3 hour will not be entertained.
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Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
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Should there be any ordered items(s) which are not available, the resort shall contact the customer to offer alternatives. Customer can choose to either:
a. Accept alternative item suggested by resort, or
b. Cancel the order and receive full refund.