Agreement to Terms of Use
- All prices quoted are in Malaysia Ringgit (MYR) and inclusive 6% of government tax.
- Kindly put on remark column of any allergies or special dietary requirements when placing your order.
- Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
- To order online, registered customers must first log in by keying in their email address and password.
- Mode of payment is strictly by credit or debit cards only.
- Not valid with membership, credit card and promotional programs, benefits and discounts.
- Shangri-La Circle point accrual is valid. Please provide membership number.
- Product images shown are for illustration purposes only. Actual product may vary.
- For more information, Please WhatsApp STAR F&B Hotline at (+60) 16-832 2972 or (088) 327 872 or email [email protected] from 10.00a.m to 9.00p.m, daily.
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Privacy Policy
Takeaway
- The 60-minute orders on self-pick-up commitment starts from the time our STAR F&B Hotline contacts you (via phone or email) to verify your order.
- Pick-up time: 11:30a.m. to 9:00p.m.
- Last order of the day: 8:00p.m.
- Self-pick-up locations : Main Lobby, Shangri-La’s Tanjung Aru for Borneo Express orders
: Shang Palace Restaurant, Shangri-La Tanjung Aru for Shang Palace orders
- For orders and enquiries, please call or WhatsApp (+60) 16-832 2972 from 10:00a.m to 9:00p.m
Refund/Cancellation Policy
- Please call or WhatsApp STAR F&B Hotline (+60) 16-832 2972 to amend or cancellation. Any amendment or cancellation less than 3 hour will not be entertained.
- Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
- Should there be any ordered items(s) which are not available, the resort shall contact the customer to offer alternatives. Customer can choose to either:
a. Accept alternative item suggested by resort, or
b. Cancel the order and receive full refund.